Refund & Returns Policy

Last Updated: November 23, 2025
Business Name: RelianceBusiness LLC
EIN: 92-3268015
Address: 26178 Williams Way B, Murrieta, CA 92563, USA
Phone: +1 (623) 251-2974
Email: info@reliancebusiness.shop

1. Overview

At RelianceBusiness LLC, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. This Refund & Returns Policy explains when returns and refunds may be issued, the process, and your rights as a customer.

By making a purchase from our website, you agree to this policy.

2. Return Eligibility

We accept returns under the following conditions:

• The item is unused, undamaged, and in its original packaging
• The return request is submitted within 30 days of delivery
• You provide proof of purchase (order number or receipt)

Non-Returnable Items

We cannot accept returns for:

• Items damaged due to customer misuse
• Items missing original packaging
• Products showing wear or alteration
• Clearance, special-sale, or final-sale items
• Items not purchased from our official website

3. Refund Policy

3.1 When Refunds Are Granted

A refund may be issued if:

• You received a defective or damaged product
• You received the wrong item
• Your order was cancelled before shipment
• A billing or technical error occurred

3.2 When Refunds Are Not Granted

Refunds will NOT be issued for:

• Change of mind after product usage
• Incorrect item purchased by the customer
• Items damaged after delivery
• Returns outside the 30-day window
• Items returned without valid reason

3.3 Refund Processing Time

Once your returned item is received and inspected:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Your bank/card provider may take additional time to post the refund

4. Exchanges

We offer exchanges for:

• Incorrect products shipped
• Defective or damaged items
• Items eligible under warranty (if applicable)

If your desired replacement is unavailable, you may choose a refund or an alternate item of equal value.

5. Shipping Costs

• Return shipping may be the customer’s responsibility, unless the item is defective or incorrectly shipped.
• Shipping fees paid at checkout are non-refundable, except for defective/incorrect items.

6. Order Cancellation

You may cancel your order before it is shipped.
Once shipped, the order cannot be cancelled, but you may request a return after receiving the product.

7. How to Start a Return or Refund

To begin the return process:

1. Email us at info@reliancebusiness.shop
2. Include:
   • Your full name
   • Order number
   • Reason for return
   • Photos/videos (for damaged or defective items)
3. Our support team will respond within 24–48 hours with return instructions.

8. Chargebacks & Disputes

If you encounter an issue, please contact us before filing a chargeback.
Most problems can be resolved quickly through our support team.

Unfounded chargebacks may result in:

• Account restrictions
• Cancellation of future orders

9. Contact Us

If you have any questions about this policy or need assistance, contact us:

RelianceBusiness LLC
26178 Williams Way B
Murrieta, CA 92563, USA
📞 +1 (623) 251-2974
📧 info@reliancebusiness.shop